Class Booking Rules & FAQs
- The booking of Gym-Time slots is no longer required from 15 March 2022. You may enter our clubs and work out at your preferred timings, without prior bookings.
- Classes will be made available for booking 72 hours prior to class date.
- You can make your class bookings via phone, in person at the centre reception, or via the App/Online Booking System.
- To avoid any delays, do have your membership ID ready when making phone bookings.
- You cannot make a class booking at another club if the class starts within 1 hour after the first class ends. This rule will not apply if the booking is for the same club.
- For example, if you booked a class at HarbourFront Centre which ends at 1 pm, you will not be allowed to book another class starting at 1.30 pm at Great World City. If your second class is also at HarbourFront Centre, your booking will be allowed.
- Online class booking will close 2 hours before class commences.
- From 1 November 2022, all class booking cancellation must be made within (4) Hours before the start of your booked session. Do cancel as early so that others can get a slot.
- Class bookings and cancellations will be available via the True App, telephoning the club or at club reception.
- Vacancy available for online waiting list is on a first-come-first-serve basis.
- Vacancy available for online waiting list is on a first-come-first-serve basis.
- When a vacancy is available, an email will be sent to all members on the same online waiting list for that class. The first member who acknowledges the email will be given the slot.
- No email will be sent to inform members that the said vacancy has been taken up.
- Online waiting list will expire 2 hours before class commences. After which members may want to join the Walk-in Queue at the reception.
Class Booking Frequently Asked Questions
- I did not receive the login emails sent.
The email address that you have provided when you sign up may be incorrect or may no longer be valid. Please approach our Customer Service Officer at the reception to fill in a request form and we will send you your login details again to the correct email address.
- I want to change my email address.
Please approach our Customer Service Officer at the reception to fill in a request form and we will send you your login details again to the correct email address.